Accessibility Policy


We provide a web-based platform via our website at the domain (“Our Website”), which provides you with access to and an opportunity to view our services.

Our Website is operated by us, Unified London Ltd, a company registered in England and Wales. Our company registration number is 11032509and our registered office is at 71-75 Shelton Street, London, WC2H 9JQ.

This accessibility policy sets out information which details the availability of Our Website to users with different needs.  This accessibility policy covers our aims and approach to accessibility, the core functions a user of Our Website should be able to perform and what practical steps we take and we are doing in practice to improve the accessibility of Our Website.


We are committed to ensuring our online products and services are accessible to everyone; providing an accessible website has a positive effect on general usability and we believe that websites that are accessible and usable by everyone, benefit everyone.

We recognise that many different forms of disability affect access to Our Website. A proactive approach to improving Our Website has been adopted.

We aim for Our Website to meet the needs of disabled users and offer accessible information and services. We endeavour to move towards compliance with the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 1.0 AA standard. We seek to provide a good experience for users of Our Website with special needs.


Our approach to accessibility is to attempt to make Our Website easy to use and understand for all users, including by the customisation of computing devices.  It is recognised that not just disabled people are affected by issues of accessibility.  Our Website webpages intend to be clear with easy to followcontent.

We will continue to review, test and modify Our Website (and any future releases of Our Website) for web accessibility issues and aim to ensure that this is an on-going company commitment.

Using Our Website

Our Website has been developed to be fully html 5 compliant with all titles, links, and other text content fully compliant.  This allows all text readable by text readers and fonts adjustable by html 5 compliant browsers.  Our Website is responsive to both form factor and font sizing changes assuming reasonable usage.

Our Website also includes:

  • consistent navigation and page layouts, with a site map
  • optimised webpages and images to load quickly and smoothly
  • foreground and background colours, which have been checked to ensure sufficient contrast
  • images with appropriate alternate text
  • content which is written clearly, concisely, free of jargon and in plain English
  • clear page headings
  • ‘calls to action’ which are highlighted with icons and/or which are presented in a different colour font or are underlined
  • symbols (e.g. >) which are used in context and for their semantic use
  • forms which are navigable using a keyboard
  • submit buttons on all forms
  • cascading style sheets to control layout and presentation

We use JavaScript (a scripting language widely used in website development) to deliver an enhanced user experience for things like rollover menus and conditional content visibility. Google has further information on how to enable JavaScript(external link).

Customer involvement and contact details

We welcome the feedback of users of Our Website with special needs. We will seek in the future to involve, as appropriate, those users in the development and testing of new services and content.

If you have any questions or feedback regarding the accessibility of Our Website, or if you experience any difficulty using Our Website, please contact us by telephoning our customer service team on 020  3808 9808 or by writing to us at [email protected].


Useful resources

Web accessibility initiative – how to change text sizes or colours(external link)
Direct Gov – The Disability Discrimination Act (DDA)(external link)
Microsoft – Accessibility support centre(external link)